SuperBuy's Proactive Protection
SuperBuy offers a structured, policy-driven safety net:
- Comprehensive QC:
- Clear Refund Framework:
- Worry-Free Purchase Program:
- Clear Refund Framework:
SuperBuy vs CNFANS: A Comparison of Transparency & Buyer Protection
2026-01-28
Both are established agent platforms for sourcing products from China, but key differences in their service approaches can significantly impact your shopping experience.
Core Philosophy: Openness vs. Opacity
While both platforms provide essential taobao/1688 shopping agent services, their core operational philosophies differ markedly, especially regarding transparency.
- SuperBuybefore
- CNFANS
Buyer Protection & Refund Policies
This area highlights a major advantage for SuperBuy, giving buyers greater control and peace of mind.
CNFANS' Approach
CNFANS provides basic buyer assistance but tends to be more informal:
- QC photos are typically available, sometimes for a small fee or upon specific request.
- Assistance with returns/refunds is handled on a more case-by-case basis. The process relies heavily on direct communication with your assigned agent, lacking the same level of standardized policy transparency as SuperBuy.
- The responsibility for resolving issues with the original seller can feel more delegated to the buyer, with the agent acting as a middleman.
Shipping & Cost Transparency
| Feature | SuperBuy | CNFANS |
|---|---|---|
| Upfront Cost Calculator | ✅ Yes, integrated and detailed for most routes. | ⚠️ Limited; final quote often given post-consolidation. |
| Warehouse Storage | ✅ 60-120 days free, clearly stated. | ✅ Typically offers generous free storage. |
| Fee Structure Clarity | ✅ Service fees (if any) and payment processing fees are clearly listed. | ⚠️ Can be ambiguous; users must inquire for full details. |
Conclusion: Which Platform is for You?
Choose SuperBuy if:
CNFANS may suit you if:
Ultimately, while both platforms get the job done, SuperBuy's commitment to operational transparency and formal buyer protection protocols provides a distinct, confidence-building advantage